Shipping policy

At Lunour, every order is packed and dispatched with care. Below you'll find everything you need to know about how and when your pieces will reach you.

Where We Ship

We currently deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Express delivery and International shipping availability will be communicated on the website when launched.

Delivery Timeframes

Order Type	Estimated Delivery
Standard Delivery (UAE)	3–5 working days
Express Delivery (Dubai)	1–2 working days

Orders placed before 2:00 PM (GST) on a working day are processed the same day. Orders placed after this time or on weekends and public holidays will be processed the next working day.

Shipping Fees

Order Value	Delivery Charge
Orders above AED 750	Free
Orders below AED 750	AED 30
Express Delivery	AED 40

Order Confirmation

Once your order is placed, you will receive a confirmation email with your order summary. A second notification with your tracking details will be sent once your order has been dispatched.

If you do not receive a confirmation email, please check your spam folder or contact us at info@lunourstore.com.

Tracking Your Order

Once dispatched, you will receive a tracking link via email or WhatsApp. You can use this to monitor your delivery in real time.

Delivery Conditions

Deliveries are made during standard business hours, Saturday to Thursday.
Someone must be available to receive the order at the provided address. If a delivery attempt is unsuccessful, our courier will try again up to 2 more times before the order is returned to us.
Please ensure your delivery address and contact number are accurate at checkout. Lunour is not responsible for delays or failed deliveries caused by incorrect information.

Payment Methods

We accept the following payment methods at checkout:

Credit & Debit Card (Visa, Mastercard)
Apple Pay

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery via WhatsApp or atinfo@lunourstore.com with your order number and photos of the item. We will resolve this promptly at no cost to you.