Refund policy

Returns Window

You have 7 days from the date of delivery to request a return.

We want you to love what you receive. If something isn't right, we've made the return process straightforward.

How to Return

Step 1 — Ensure the item is unworn, unused, unwashed and unaltered, with all original tags attached.

Step 2 — Log in to your account, go to your order and submit a return request for the item(s) you wish to return.

Step 3 — Select the item(s) you wish to return and provide the reason for your return.

Step 4 — Once your return request is approved, you will receive instructions for returning your order. Please ensure the item is securely repacked with all original LUNOUR packaging, tags, accessories and any complimentary items received with the order.

Returned items must meet the conditions below to be eligible for a refund.

Return Processing

Once your return is received, it will undergo a quality check before the refund is approved.

Please allow up to 5–7 working days after we receive your return for inspection and processing.

Once a refund to your original payment method has been issued, your bank or payment provider may require additional time for the amount to appear in your account.

What Can't Be Returned?

To protect the quality and integrity of every LUNOUR piece, we cannot accept returns of:

Items that have been worn, washed, altered or damaged after delivery.
Items with stains, marks, odours or other signs of wear.
Items returned without their original tags or required original packaging.
Items marked Final Sale at the time of purchase.
Complimentary items on their own.

Return Conditions

All returned items are subject to a quality inspection.

Items must be returned in the same condition in which they were received, with all original tags, packaging, accessories and complimentary items included.

If a returned item does not meet our return conditions, we reserve the right to decline the return and send the item back to the customer.

If you receive an incorrect, faulty or damaged item, please contact us as soon as possible. Once verified, we will arrange the appropriate return and offer a replacement or refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour or style, please return the original item in accordance with this policy and place a new order for your preferred piece.

Availability of the replacement item cannot be guaranteed.

Refunds & Store Credit

Eligible refunds can be issued to the original payment method or, where agreed with you, as LUNOUR Store Credit.

If you would prefer Store Credit, please mention this in the notes when submitting your return request or contact us before your refund is processed.

Refunds issued to the original payment method will be returned to the payment method used for the purchase. Store Credit will be added to your LUNOUR customer account and can be used toward a future purchase.

If an order was paid using Store Credit, the corresponding amount will be refunded as Store Credit.

Original delivery charges are non-refundable, except where the return is due to an incorrect, faulty or damaged item.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make every effort to accommodate cancellation requests before the order has been processed or dispatched. Once an order has entered processing or has been dispatched, cancellation may no longer be possible and the standard returns process will apply after delivery.